ICD Global Questions and Answers

Q. What services does ICD Global offer?
A. ICD Global offers digital printing on-demand, warehousing, fulfillment and global delivery of marketing materials. The company specializes in clinical trial materials, including patient recruitment and retention pieces. ICD Global created an online materials management tool, TrialVision™, to make project management easier for trial managers. All clients have free access to the program.

Q. How does ICD Global’s specialization in clinical trials benefit clients?
A. The pharmaceutical industry has some of the most demanding standards. The nature of clinical trials requires even more flexibility and expertise to ensure the delivery of unique materials to multiple sites worldwide. Although ICD Global serves customers in other industries, it’s focus in the clinical trial sector means that it’s infrastructure is set up to handle detail-oriented orders with site-specific delivery requirements.

Q. Why is ICD Global trusted to manage global site delivery?
A. ICD Global works with all major carriers, but its experience with global delivery allows them to make solid recommendation for international shipping. They understand the necessary documentation for customs and have the ability to respond quickly to any potential delays.

Q. How can ICD Global help customize patient recruitment materials?
A. ICD has variable data printing capabilities to make each piece unique. They also pick and pack to build site-specific, custom kits.

Q. What types of organizations work with ICD Global?
A. ICD Global has worked with more than 125 pharmaceutical companies, including clinical trial sponsors, clinical research organizations and patient recruitment agencies.

Q. What can customers use TrialVision?
A. With TrialVision, users can control file versions, make fulfillment and delivery requests for sites worldwide, track shipping and billing and manage inventory. It’s a customizable system that allows for role-based permissions and e-mail notifications to keep all stakeholders on the same page.

Q. What are the main advantages of digital printing?
A. Digital printing allows for the production of multiple copes at once, and each piece can contain varied data if needed. It is best for short-runs, under XXX pieces.

Q. What types of materials will ICD global warehouse?
A. ICD Global has more than 59,000 square feet of warehouse space available for storage of marketing materials that need to be fulfilled at a later date. ICD will also warehouse promotional premiums and other materials used for patient recruitment and retention.

Q. How does ICD Global comply with the pharma industry’s security requirements?
A. ICD Global recognizes that pharmaceutical materials require a high-level of security. The company maintains secure warehouses and signs confidentiality agreements with its customers.